At the end of the day, facilities and office services are ultimately responsible to finance. My differentiating factor from those in similar roles is my background in technology (I came up the IT track) combined with a background in finance (I worked in private equity/mergers and acquisitions), so I understand the costs of things and how to look at ROI. Early on in my career, I took it upon myself to learn as much as I could about general construction, workplace design, and workplace strategy. I’m the workplace advocate for my clients (all employees, our guests, our external clients), equipped with a designer’s mindset, even though I’m not a “true” designer. I’m not the architect, and I’m not necessarily the end user. One of the aspects of my role is to come up with new, interesting, and responsible levers to protect our financial investment in real estate. But it shouldn’t take away the human element. Technology can enhance the experience or shorten the trip or help with wayfinding or tell me where my meeting is and how to get a coffee delivered. When it starts trying to replace empathy and human interaction, we start losing ourselves as a community. Technology is core to our culture and key for our infrastructure. When it comes to the technology experience within a space, I am a true believer, but I am also a true believer that technology has a place. You can find the full section online here.
The section, which appeared in the April 2018 issue of Metropolis Magazine, explores how technology is reshaping the workplace.
This article is part of the “tech x interiors” special section that was guest-edited by the design firm Studio O+A. Julia Goldberg Illustration by Carla Fuentes
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